ICE contacts every South African must have


When you are in trouble, the last thing you need is to have to waste time looking up phone numbers. This is why we have created a list of contact details for every South African must have.

In Case of Emergency (ICE) is a feature that should be implemented into your phone. This will help you in an emergency, especially if you are unconscious. It should have details of people to contact in case of an emergency. The ICE contacts are usually listed on the back of a person’s ID card or their mobile phone.

We, of course, don’t guarantee that these numbers will work when you need them, but they might come in handy. We’ve also made them clickable links so that if you’re accessing them from your phone during an emergency, you then don’t have to dial them manually. Hopefully, you never need them, but should you do…

Emergency numbers:

Here’s what you need to have on your phone:

112 – Emergency number for all services, including police, fire and ambulance

10111 – Police

10177 – Ambulance

10121 – Fire

Your doctor/GP – this is important as most hospitals will require some kind of documentation from your doctor saying that he or she knows about the ongoing medical condition before operating on someone who may not be medically fit enough to go through with such procedures.

Your loved ones

Your partner

Your children

Your parents

Your siblings or other family members (such as grandparents or aunts/uncles)

Your friends

The Police

The South African Police Service’s contact details are as follows:

  • Headquarters: 0860 10111
  • Emergency number: 10111 (free call)
  • Crime stop tip line number (for any information on crime): 086 000 88 01 (free call)

If you need to report a crime, the following is a list of numbers and contact details for each police station in Gauteng. If you are in any doubt about which station to report your case at, just ask the nearest officer on duty at the local police station.

There is also an emergency number for reporting crimes outside of office hours, which is 08600 10111. The officers working this shift will assist you with any queries that you may have regarding law enforcement in South Africa, helping you decide whether or not it would be beneficial for them to investigate your case further during normal business hours when more resources can be allocated towards investigating reported crimes from members of society who require assistance from law enforcement officials at all times of day/night across South Africa’s major metropolitan areas

Private Security Companies

Private security companies provide security guards to homes and businesses, with additional services including cash in transit and armored car services.

If you require a private security company, there are three things you should know:

  • Your local police station or law enforcement agency can be of assistance in finding reputable companies in your area. Some websites also offer this service through an online database or search engine. If you choose to hire a private guard directly, make sure they have the proper licences and permits before signing any contracts.
  • Private guards are not armed unless their job requires them to be so (for example, if they are guarding valuables). If a situation arises where weapons need to be used as part of protecting your property, they will call the police immediately while still attempting to defend themselves within reason.
  • Private security firms cannot act as bail bondsmen or bounty hunters (unless they have special licenses).

Local Medical Programmes and Institutions

Local medical programmes and institutions

Local medical programmes and institutions are a great way for you to get to know more about the culture of the country that you are visiting. If a local doctor comes highly recommended, then it will be easier for them to recommend treatments or medications that have been approved by their medical board in your own country. These doctors also tend to speak good English, which makes communication easy. You can ask them questions about anything ranging from health issues or vaccinations, right through to things like local customs and traditions: what do people eat? What do they drink? What do they wear on special occasions? The list goes on!

These contacts are especially useful if there is an emergency situation where urgent help is needed – such as an accident with serious injuries or illness requiring hospitalisation. Local hospitals often provide basic care without charging high fees; however it may still be difficult for travellers who speak only English unless they have someone who understands both languages accompanying them at all times during their stay in South Africa because most locals will not speak English fluently enough themselves!

Roadside Assist Helpline Numbers and Services

Roadside Assist Helpline Numbers and Services:

There are several services available to come to your aid in an emergency.

  • If you have a medical emergency, call 112.
  • If you are facing a life-threatening situation, but not in immediate danger of losing your life, call 10111.
  • If you need to report a crime (including sexual offences), but are not willing to go to the police station or cannot speak English, contact 08600 10111 or SMS Crime Stop on 32211 (R1 per SMS).

If none of these numbers seem appropriate for your case, then contact the toll-free number 0860 10111.

Mental health-related contact details

  • Contact the South African Depression and Anxiety Group.
  • Contact Suicide Prevention South Africa at 0800 567 567.
  • Visit the SAMHS website for more information on mental health as a whole, or to find out where you can get help in your area.

COVID-19 Pandemic call centers and hotlines

Below are important numbers you might need, should you be:

  • experiencing any symptoms,
  • want to receive accurate, up-to-date information on the disease
  • need assistance or need to report an incident.

National Institute for Communicable Diseases – 0800 029 999

South African Police Service – 08600 10111

Department of Home Affairs – 0800 601 190

Gender-based violence command centre – 0800 428 428 or *120*7867# (free)

National Crisis Line – 0861 322 322

Department of Water Affairs – 0800 200 200

Support to SMMEs in distress – 0860 663 7867

Report undue price increases – 0800 141 880

Department of Tourism – 0860 868 747

Presidential Hotline – 17737

WhatsApp – 060 012 3456


In conclusion, it is important for every South African to have these numbers on hand at all times. If you are in an emergency situation and need any of the above services, call them immediately. It will save time and uncertainty about what to do next when faced with a crisis situation.

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